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We are experts in teleradiology. Our team of physicians is supported by a team of operational professionals and experts who enable Real Radiology to provide the most efficient, and consistent teleradiology services in the industry.

Browse careers with Real Radiology.

Join us in building a modern teleradiology service powered by extraordinary support for our customers and radiologists.
Apply now for one of our following open positions:

Help Desk Supervisor

At Real Radiology we are on a mission to improve patient outcomes by ensuring our clients and radiologists have the tools, resources, and support they need to succeed. We are a physician-owned teleradiology company that is committed to seamless operations, innovative technology, and exceptional services.

Be part of a team that’s transforming healthcare through meaningful impact. Here, collaboration, passion, and adaptability drive everything we do!

We are seeking a technically skilled and people-oriented Help Desk Supervisor to lead our frontline Service Desk team. This position combines hands-on technical leadership with process optimization and team development. You’ll ensure outstanding IT support across the organization while helping define standards, improve efficiency, and scale our endpoint services.

 

HIGHLIGHTS
As a Help Desk Supervisor, you’ll lead our Service Desk team while maintaining direct involvement in complex technical troubleshooting, process improvement, and endpoint infrastructure planning. You’ll play a key role in:

  • Mentoring and developing Service Desk Analysts
  • Owning escalations and supporting overnight shifts when needed
  • Driving automation and continuous improvement initiatives
  • Designing and enforcing workstation and endpoint standards
  • Managing Teams Voice telecom and Level 3 support issues
  • Maintaining inventory, asset planning, and on-call coverage

This position requires onsite presence, located at our Omaha, NE headquarters, is full-time, and includes participation in a 24x7x365 on-call rotation.

 

THE ROLE

Leadership & Team Development

  • Lead, coach, and mentor a team of Service Desk Analysts
  • Oversee training, performance evaluation, and career development
  • Serve as the primary escalation point and provide after-hours support as needed

Operational Oversight

  • Ensure service desk coverage meets organizational needs and SLAs
  • Analyze and address recurring technical issues with scalable, preventative solutions
  • Oversee workload distribution and continuous service improvement efforts

Process Improvement & Planning

  • Drive automation and process refinement across endpoint support functions
  • Own inventory management and anticipate hardware/software needs based on growth and usage trends
  • Define and enforce workstation standards by department

Technical Leadership

  • Troubleshoot complex Level 3 support tickets and lead incident investigations
  • Maintain knowledge of modern endpoint management tools and scripting (PowerShell required)
  • Manage Teams Voice provisioning and related telecom services

Customer-Focused Culture

  • Champion a service-first culture that prioritizes professionalism, responsiveness, and user satisfaction
  • Promote cross-functional collaboration between IT and business teams

Skills

  • Deep technical knowledge of Windows 11, macOS, Teams Voice, desktop and mobile device management
  • Experience in PowerShell scripting
  • Familiarity with infrastructure fundamentals (servers, networking, storage, cloud)
  • Experience with ITSM/ITIL frameworks and best practices
  • Strong organizational, analytical, and communication skills

 

Qualifications

  • 7–10+ years of experience in IT, including 3–5+ years in a supervisory or leadership role.
  • CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation, Apple Certified Support Professional, or equivalent.

 

BENEFITS & PERKS

  • Comprehensive benefits package, including retirement and profit sharing
  • Paid time off and flexibility to support your personal life
  • Fuel for your day with company sponsored lunches & snacks

Apply

Apply

Physician Ambassador

At Real Radiology we are on a mission to improve patient outcomes by ensuring our clients and radiologists have the tools, resources, and support they need to succeed. We are a physician-owned teleradiology company that is committed to seamless operations, innovative technology, and exceptional services.

Be part of a team that’s transforming healthcare through meaningful impact. Here, collaboration, passion, and adaptability drive everything we do!

We are looking for a Physician Ambassador to serve as a dedicated liaison and trusted advocate for our radiologists. This role ensures a positive experience throughout the radiologist lifecycle—from onboarding through ongoing practice, by supporting their needs, coordinating key processes, and facilitating strong communication across internal teams.

 

HIGHLIGHTS
As a Physician Ambassador, you’ll be the go-to contact for radiologists, helping them navigate their day-to-day needs and supporting their success. You’ll coordinate with teams such as Scheduling, IT, Accounting, and Leadership to ensure smooth operations.

This position is full-time and on-site at our Omaha, NE headquarters.

THE ROLE

Job Functions

  • Coordinate onboarding and orientation for new radiologists
  • Partner with the Licensing and Credentialing team to ensure all required licenses and certifications are maintained
  • Act as the main point of contact for radiologists for scheduling, case mix and workload, compensation questions, productivity metrics and quality insurance
  • Support training, mentorship, and continuing medical education (CME) activities
  • Collaborate with insurance carriers and attorneys on related matters
  • Communicate updates and respond to radiologist inquiries
  • Identify workflow gaps and elevate feedback to leadership for improvement
  • Manage projects and special assignments as needed

Skills

  • Computer literacy and Microsoft Suite
  • Experience working in radiology, teleradiology, or healthcare setting
  • Strong written and verbal communication skills
  • High attention to detail and ability to manage multiple tasks
  • Adaptable to changing needs and workload
  • A collaborative, team-first mindset

Qualifications

  • High school diploma
  • Teleradiology, radiology, or other healthcare environment experience

 

BENEFITS & PERKS

  • Comprehensive benefits package, including retirement and profit sharing
  • Paid time off and flexibility to support your personal life
  • Fuel for your day with company sponsored lunches & snacks

Apply

Apply

Support Analyst Engineer

At Real Radiology we are on a mission to improve patient outcomes by ensuring our clients and radiologists have the tools, resources, and support they need to succeed. We are a physician-owned teleradiology company that is committed to seamless operations, innovative technology, and exceptional services.

Be part of a team that’s transforming healthcare through meaningful impact. Here, collaboration, passion, and adaptability drive everything we do!

HIGHLIGHTS
As a Support Analyst Engineer, you will play a key role in providing advanced technical support and managing endpoint systems across the organization. This position will involve supporting, configuring, and troubleshooting O365, Exchange Online, SharePoint, OneDrive, Teams (Voice and Chat), and endpoint security platforms such as Defender for Endpoint. The Engineer will manage and maintain systems through tools like Intune, Autopilot, and Entra/Azure AD, ensuring smooth operations and compliance. Proficiency with PowerShell or Power Automate is critical for automating tasks and improving efficiency. The position also involves basic network troubleshooting, managing both Windows and macOS devices, and using JAMF to oversee Apple environments.

This role requires comfortability working across both user-facing and backend systems, managing licenses, and ensuring compliance while delivering high-quality support to internal and external stakeholders.

This position is full-time and in the office during standard business hours and includes a rotation of 24/7 on-call.

THE ROLE

Job Functions

  • Provide advanced support for O365 Admin Center, including Exchange Online, SharePoint, and OneDrive administration
  • Administer and troubleshoot endpoint security tools, particularly Microsoft Defender for Endpoint, and ensure compliance with security policies
  • Manage and support Entra/Azure AD, including handling user accounts and ensuring proper role- based access
  • Oversee the configuration and deployment of devices via Intune and Autopilot, ensuring seamless setup for end users
  • Provide ongoing support for Microsoft Teams, including managing both chat and voice services
  • Maintain licensing and compliance for Microsoft environments, ensuring proper usage and renewals across the organization
  • Utilize PowerShell for automation, scripting, and managing tasks across the enterprise environment
  • Troubleshoot issues related to Windows desktop operating systems and provide basic network troubleshooting, including connectivity and security issues
  • Provide comprehensive support for macOS environments, leveraging JAMF for management and provisioning
  • Serve as an escalation point for complex technical issues from the Service Desk team
  • Collaborate with other IT teams and stakeholders to identify opportunities for system improvements and automation
  • Ensure all systems and processes comply with regulatory and licensing requirements, contributing to security audits as necessary
  • Participate in the on-call rotation to provide after-hours support when required

Skills

  • Strong familiarity with PACS, imaging modalities, DICOM, EMR, HL7 integrations, ORM, and ORU standards
  • Experience with OnePacs and/or OsiriX
  • Proficiency in any dictation software
  • Basic knowledge of network traffic flow, specifically related to image transfers between source and destination systems
  • Extensive experience in administering Microsoft 365 services, including Exchange Online, SharePoint, and Teams (Voice and Chat)
  • Proficient with endpoint management tools like Intune, Autopilot, and Defender for Endpoint
  • Strong understanding of Entra/Azure AD for managing identities, groups, and permissions
  • Advanced knowledge of scripting and task automation with PowerShell
  • Competence in both Windows desktop operating systems and macOS, including device management via JAMF
  • Experience with licensing and compliance management within Microsoft environments
  • Basic network troubleshooting skills, including experience with common connectivity issues
  • Familiarity with endpoint security and vulnerability management tools
  • Ability to work in a fast-paced, dynamic environment and handle complex technical problems

Qualifications

  • Bachelor’s Degree (B.A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
  • 5 or more years of experience in Service Desk or Managed Service Provider support environments
  • Certificates preferred: Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Security, Compliance, and Identity Fundamentals, CompTIA Network+, JAMF Certified Associate, ITIL Foundation

BENEFITS & PERKS

  • Comprehensive benefits package, including retirement and profit sharing
  • Paid time off and flexibility to support your personal life
  • Fuel for your day with company sponsored lunches & snacks

Apply

Apply